1. CUSTOMER QUALIFICATION
In order to purchase products from Ritual Distribution you must be 21 years old or older.
In order to purchase you must be a valid retail business. Ritual Distribution reserves the right to request additional documentation in support of business status.
Ritual Distribution reserves the right to cancel any orders that are found to be placed by non-qualified accounts.
WARNING: Products sold on this site contain nicotine, a poisonous and addictive substance. Products sold on this site are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you use a product purchased from us and experience any side effects or possible side effects, stop using the product immediately and consult a physician. Products sold on this site (a) may be poisonous if orally ingested, (b) are not smoking cessation products and have not been tested nor guaranteed as such, (c) have not been evaluated by the Food and Drug Administration, (d) are not intended to treat, prevent or cure any disease or condition, and (e) should be kept out of reach of children and pets.
If you think someone has been exposed to an e-cigarette or liquid nicotine, call your local poison center at 1-800-222-1222 immediately.
Ritual Distribution will make the best effort to ship items in a timely manner.
Ritual Distribution cannot guarantee any shipping timeframes, and external forces (holidays, weather, etc.) can cause delays in shipping.
Once a package has shipped, Ritual Distribution will take NO responsibility in the carriers shipping timeframe. Orders placed via ritualdistribution.com are sent using USPS or UPS GROUND. If an expedited shipping is needed please contact us at 855-474-8825 to place your order via phone and we can quote you a expedited shipping cost.
Ritual Distribution will take NO responsibility for items lost in transit, sent to the wrong address, nor international fees charged by your country or any involved third parties. Please contact us if your order does not arrive so we can promptly contact the shipping company.
Processing time for orders can take up to 7-10 business days. Orders placed typically do not take this long to process, but certain circumstances can constitute this processing time.
3. INCORRECT / DAMAGED / MISSING PRODUCTS
Incorrect, damaged, or missing products must be claimed within seven days of the delivery date as indicated by your tracking information.
If the product is incorrect or damaged, please send a photo of the product to firstname.lastname@example.org with your order number in the subject line and a brief description of the problem in the body of the email or call us during business hours at 855-474-8825.
4. WARRANTY AND RETURNS
Items damaged by miss-use or improper care is not covered by our warranty policy.
For sanitary reasons, as well as the general safety of our staff, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, or wire.
All sales on E-Liquid are final without exception. E-Liquid cannot be returned or exchanged for another flavor or nicotine level.
Return shipping is the responsibility of the customer, unless the incorrect product is sent by error of Ritual Distribution.
Upon receipt of a return, our Returns Department will inspect every product. If found defective, we will issue a store credit or replacement depending on the requested resolution of the customer. If a replacement is not available, Ritual Distribution reserves the right to issue a credit.
Returns must include everything that came with the product. We must also have the original packaging returned to us.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with a product purchased from Ritual Distribution and we will do our best to assist you.
5. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS DISCLAIMER APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR ANY FORM OF MALICIOUS CODE, COMMUNICATION LINE FAILURE, THEFT, OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS. YOU SPECIFICALLY ACKNOWLEDGE THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICES, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
7. CHANGES TO TERMS & CONDITIONS
219 Clara Street
Swansea, IL 62226
855-474-8825 (10AM to 6PM CST Mon-Fri)
Ritual Distribution is headquartered in Illinois, USA.